Patient experience of GP surgeries: it’s getting in that’s the problem

Patient experience of GP surgeries: it’s getting in that’s the problem It is rare that any service hears from 800,000 of its users at the same time, but that is what happened recently with the publication of the GP Patient Survey. It is easy to dismiss this kind of survey, particularly when the results make difficult reading – the questions are wrong, it doesn’t reflect the right patients – but when this number of people have taken the time to give their views on the services they receive then we should take the time to listen to what they are telling us. The King's Fund