Wednesday, 9 November 2011
NICE publishes quality improvement guide on preventing and controlling healthcare associated infections
The Patients Association today launches its report “We’ve been listening, have you been learning?” which details sixteen accounts of poor hospital care heard by its Helpline in the last year.
The report contains some shocking accounts of care received by patients in hospitals across the country, focusing on four key fundamentals of care-communication, access to pain relief, assistance with toileting and help with eating and drinking.
Launching the report Angela Rippon OBE, Vice President of the Patients Association said “This report raises serious issues about the quality of care that patients are receiving on our hospital wards. It’s not enough for hospitals to say that they have recognised care hasn’t been good enough in the past and promise improvements for the future.”
Speaking about the launch of the report Patients Association Chief Executive Katherine Murphy said “The accounts of care contained in this report shame everyone involved. It’s simply not good enough for this report to be recognised and then business to carry on as usual. There needs to be a culture shift in the way we treat patients on our wards. I would continue to urge patients or relatives experiencing similar care to contact our Helpline on 08456 08 44 55. ”
You can find the report here.
This guide is the latest in a series of good practice guides to support commissioners in designing high quality, evidence-based services to improve outcomes for patients and to help the NHS make better use of its resources. It draws on the recent NICE clinical guideline on the identification of and pathways to care for common mental health disorders, as well as other relevant NICE guidance and quality standards.
- Full interactive guide for commissioners
- Commissioning and benchmarking tool
- Links to related documents
- NICE - press release
Harrowing stories of neglect and abuse in NHS hospitals are published by the Patients Association today in a damning report calling for immediate action to improve basic NHS care. The Indepedent