Further guidance on managing complaints and incidents within homecare services

Further guidance on managing complaints and incidents within homecare services As home care is often a shared care arrangement involving multiple organisations, it is important that complaints processes which allow the sharing, reporting and learning from complaints is in place and integrated between all parties involved in order to ensure that complaints are received, recorded, investigated, acted upon and reviewed in order to support patient care. This guidance provides detailed practical advice on how reporting and learning systems should operate in home care services in order to meet the requirements of patients, carers, regulators and other stakeholders. Royal Pharmaceutical Society