Better GP receptionist training might boost patient experience/satisfaction

Better GP receptionist training might boost patient experience/satisfaction Better GP receptionist training in good communication skills might help boost measures of patient experience and satisfaction with their surgery’s performance, suggests the first study* of its kind, published in the British Journal of General Practice.

Patients in some practices are having to ‘push’ for effective service, when calling GP surgeries, rather than automatically being provided with options and alternatives, when their needs can’t be met, the findings show. OnMedica

See also:

• Calling the GP surgery: patient burden, patient satisfaction, and implications for training (open access) British Journal of General Practice
• Unhelpful GP receptionists lead to lower patient satisfaction scores GP Online