Tuesday, 22 September 2015

New report sheds light on top hospital complaints investigated by the PHSO

New report sheds light on top hospital complaints investigated by the PHSO A new report has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor treatment.

Non-medical aspects of patient care are cited as a factor in almost half of all complaints investigated by the Parliamentary and Health Service Ombudsman.

Poor communication, including quality and accuracy of information, was a factor in one third of all complaints.

Other reasons for complaints in this period included staff attitude and behaviour, which were factors in two out of 10 complaints.

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