Renewed efforts required to create compassionate complaints system Three out five patients and care users that complain about receiving poor treatment feel that the system is failing to address their concerns – not taking their cases seriously, ignoring them or in many cases bouncing them around the system until they give up. This report calls for a more compassionate system. Healthwatch England
See also:
See also:
- Our response to Heathwatch England's complaints system report Care Quality Commission
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