Five tips on how the NHS can engage patients and the public Health service needs to do things differently and change relationships and nature of dialogue.
Ten ways to improve patient involvement in the NHS
Over the last few years, patient engagement and patient-centred care have become buzzwords across the health service. NHS organisations at all levels across the UK have developed opportunities for feedback and involvement, taskforces have been established, and patient representatives have been recruited. But, while these are all steps in the right direction, they do not produce the results that either the patients, managers or clinicians hope for.
Many healthcare professionals feel that the patients who sit on their committees do not understand the way the system works and have unrealistic expectations of what change can be brought about. Conversely, when they do understand the system, patients are often described as too expert or so far removed from the realities facing new patients that they are unable to make a valuable contribution. Patients who use their positions to identify problems or to complain are commonly viewed as difficult. Often middle-class and retired, many patient volunteers are also derisively described as the usual suspects. Continue reading... The Guardian
Ten ways to improve patient involvement in the NHS
Over the last few years, patient engagement and patient-centred care have become buzzwords across the health service. NHS organisations at all levels across the UK have developed opportunities for feedback and involvement, taskforces have been established, and patient representatives have been recruited. But, while these are all steps in the right direction, they do not produce the results that either the patients, managers or clinicians hope for.
Many healthcare professionals feel that the patients who sit on their committees do not understand the way the system works and have unrealistic expectations of what change can be brought about. Conversely, when they do understand the system, patients are often described as too expert or so far removed from the realities facing new patients that they are unable to make a valuable contribution. Patients who use their positions to identify problems or to complain are commonly viewed as difficult. Often middle-class and retired, many patient volunteers are also derisively described as the usual suspects. Continue reading... The Guardian
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