Wednesday, 29 October 2014

Failings in NHS and poor government complaint handling highlighted in new report

Failings in NHS and poor government complaint handling highlighted in new report The Parliamentary and Health Service Ombudsman has published 161 summaries of investigations it carried out between April and June this year.

The Ombudsman Service investigates complaints about the NHS in England and UK government departments and their agencies, such as the Child Maintenance Service and the DVLA. The summaries published include 35 governmental cases and 126 are healthcare.

The cases investigated included several complaints about incorrect discharges from hospitals, failings in diagnosis of cancer.

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