Thursday 27 July 2023

National survey highlights decline in people’s experience of urgent and emergency care

National survey highlights decline in people’s experience of urgent and emergency care Findings from a survey of more than 36,000 people who used NHS urgent and emergency care services in September 2022 show that many people had a worse experience than in previous years – particularly those treated in an A&E type department.

Published by the Care Quality Commission (CQC), the survey reveals the responses from patients who attended either a major consultant-led A&E department (Type 1) or an urgent treatment centre or minor injury unit (Type 3) run directly by one of 122 acute hospital trusts in England during September 2022.

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