Be nicer to your receptionist, patients urged

Be nicer to your receptionist, patients urged A team led by the University of Queensland looked at 20 studies on receptionists' experience of hostility from patients in GP surgeries, including 11 from the UK.

Receptionists in doctors' surgeries are routinely facing hostility from patients, researchers have found.

They 'bear the brunt' of patients' frustrations, principally caused by being unable to get appointments and having to wait to see a doctor.

Researchers have appealed to patients to think about the receptionists who act as the 'human shield' of the NHS, and be kinder. The Daily Mail

See also:

• Patient aggression towards receptionists in general practice: a systematic review (open access) BMJ Family Medicine and Community Health