Broken trust: making patient safety more than just a promise The National Health Service is suffering from a deficit of accountability and compassion for patients and their families when things go wrong, England’s Health Ombudsman has warned.
In a new report, the Ombudsman has said the NHS must do more to accept accountability and learn from mistakes, particularly when there is serious harm or, worse, loss of life.
When concerns are raised after such incidents they are too often met with a defensive attitude. This makes things even worse for a grieving family trying to get answers. It also places unnecessary pressures on staff, creating a barrier to learning and a gateway to making the same mistakes. Parliamentary and Health Service Ombudsman
See also:
- NHS ‘culture of cover-up’ leading to avoidable deaths The Daily Telegraph
- Ombudsman finds 'culture of cover-up' in NHS when patients are harmed Evening Standard
- Ombudsman finds ‘culture of cover-up’ in NHS when patients are harmed The Independent
- Calls to overhaul doctor training to end ‘cover-up culture’ leading to avoidable NHS deaths The Independent
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