Wednesday 19 April 2023

Patients are having to wait nearly 100 MINUTES just for their 999 calls to be answered

Patients are having to wait nearly 100 MINUTES just for their 999 calls to be answered People dialling 999 for an ambulance have been forced to wait up to 1 hour 37 minutes for call handlers to pick up the phone, an investigation reveals.

Patients were also made to wait up to 3 hours for their NHS 111 calls to be answered in December, according to Freedom of Information responses from ambulance trusts.

Meanwhile, those using the 111 service whose symptoms required a call back from a nurse have been waiting more than a day to hear from the service. The Daily Mail

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