NHS 111’s response to callers with Covid-19-related symptoms during the pandemic

NHS 111’s response to callers with Covid-19-related symptoms during the pandemic The purpose of this investigation is to support improvements in the delivery of NHS 111 and other telephone triage services during a national healthcare emergency. The investigation uses real patient safety incidents involving Patients and their families who dialled NHS 111 (and were either managed through NHS 111 or the Covid-19 Response Service [CRS]) for advice during the Covid-19 pandemic. Healthcare Safety Investigation Branch

See also:

• Covid vulnerable not always assessed by NHS 111 early in pandemic BBC News
• NHS 111 failures led to early Covid deaths, investigation finds The Guardian