Patients and machines: does technology help or hinder empathy and person-centred care?

Patients and machines: does technology help or hinder empathy and person-centred care? New technologies in the fields of automation, artificial intelligence (AI), robotics and communications hold vast potential for improving health care. But their increasing use in patient-facing contexts could have significant implications for patient experience – in particular, for the ‘human dimension’ of health care. The Health Foundation