How are total triage and remote consultation changing the use of emergency care? The rapid response to the coronavirus (COVID-19) pandemic has engendered a global shift in practice across a variety of health care settings. During the early stages of the pandemic in March 2020, NHS England advised all GPs to move to ‘total triage’ (where every patient contacting the practice is triaged before an appointment) and remote consultations (consultations by telephone, video or online). The Health Foundation
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