Many 111 calls end in unneeded emergency visits

Many 111 calls end in unneeded emergency visits Around one in 20 calls to NHS 111 helpline result in unnecessary emergency care visits.

Despite advice to seek alternative options, such as the family doctor, local pharmacist, or self-care, patients are still turning up at A&E, the study reveals. OnMedica

See also:

• Identifying the predictors of avoidable emergency department attendance after contact with the NHS 111 phone service: analysis of 16.6 million calls to 111 in England in 2015–2017 (open access) BMJ Open