NHS receptionists take the brunt of patients' frustrations over a lack of appointments

NHS receptionists take the brunt of patients' frustrations over a lack of appointments NHS receptionists take the brunt of patients' frustrations over a lack of appointments and long waiting times, research suggests.

A study found staff who are 'front-of-house' in GP surgeries, hospitals and dental clinics 'take the flak for things that are not their fault'.

Researchers argue an inability to get an appointment in the NHS is 'the result of funding shortages' that are 'beyond the receptionist’s control'. The Daily Mail