Exclusive: Supplier faces 'big penalties' after huge NHS email shutdown - Health Service Journal Consultancy firm Accenture is very likely to face “big penalties” after a software upgrade led to the complete shutdown of the NHS email service, HSJ has been told.
A well placed senior source confirmed the company, which runs NHSmail on behalf of NHS Digital, will be penalised for the shutdown that was linked to a software upgrade which took place several weeks ago.
Accenture had “totally failed” to meet the requirements of its contract with NHS Digital and would face big penalties, HSJ was told by sources familiar with discussions.
HSJ was also told the error should have been detected in testing or in the weeks after the software upgrade. When the failure did occur, backup systems should have kicked in, but did not. HSJ