Shedding light on service design involving patients and the public

Shedding light on service design involving patients and the public One of the most satisfying aspects of patient and public involvement (PPI) is the ability to look back at a project and clearly see how the patient voice had meaningful impact. Using patient insight data to influence change is a lengthy process, with the ‘truth’ emerging slowly during systematic analysis of all the data that’s been gathered over the preceding weeks, months or years. Much rarer are the occasions when something emerges during a lone workshop or focus group that is clearly going to redefine the way you think about a particular problem; the 'lightbulb moment'. The King's Fund