Thursday, 26 July 2018

NHS England must rethink outsourcing after contract shambles

NHS England must rethink outsourcing after contract shambles NHS England’s outsourcing of primary care support services to Capita Business Services Ltd (Capita) was a shambles.

Its short-sighted rush to slash by a third the £90 million it cost to provide these services was heedless of the impact it would have on the 39,000 GPs, dentists, opticians and pharmacists affected.

Capita recognises that the service it provided was not good enough. Its failures have not only been disruptive to thousands of GPs, dentists, opticians and pharmacists, but potentially have also put patients at risk of serious harm. Public Accounts Committee

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