Thursday 17 May 2018

NHS England’s management of the primary care support services contract with Capita

NHS England’s management of the primary care support services contract with Capita NHS England and Capita misunderstood the risks in outsourcing primary care support services resulting in services to 39,000 GPs, dentists, opticians and pharmacists that were a long way below an acceptable standard. Capita’s performance against the contract has improved but widespread failures are still being experienced by primary care practitioners, says today’s report by the National Audit Office.

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