NHS England’s management of the primary care support services contract with Capita NHS England and Capita misunderstood the risks in outsourcing primary care support services resulting in services to 39,000 GPs, dentists, opticians and pharmacists that were a long way below an acceptable standard. Capita’s performance against the contract has improved but widespread failures are still being experienced by primary care practitioners, says today’s report by the National Audit Office.
- GPs still 'dealing with the fallout' of Capita failures, says College Royal College of General Practitioners
- Patients 'could have been harmed' after Capita outsourcing BBC News
- High-risk £330m Capita deal threatened 'serious harm' to patients, MPs warn GPonline
- Capita put NHS England patients at risk, says watchdog The Guardian
- NHS cost-cutting Capita contract put 'patients at serious risk of harm', find auditors The Independent