Instant messaging in the NHS: an exploration of the relationship between consumer messaging applications and modern healthcare delivery

Instant messaging in the NHS: an exploration of the relationship between consumer messaging applications and modern healthcare delivery This report reveals that 43 per cent of NHS staff rely on consumer instant messaging at work. It finds that WhatsApp, Facebook Messenger and other unauthorised instant messaging apps are being used by 500,000 NHS staff at work, as a growing number turn to consumer tools to communicate with colleagues and sometimes patients. Common Time