Tuesday 16 May 2017

Why a simple 'sorry' could save the NHS millions

Why a simple 'sorry' could save the NHS millions When his 20-month-old son Tahmeed died in the Royal London Hospital after a series of catastrophic errors, the last thing his devastated father wanted from the NHS was money.

‘I had buried Tahmeed and I would have given anything to have him back,’ says Taufiqul Karim Suhrid, a cab dispatcher.

But he was shocked when, instead of explaining what had happened and apologising, Barts Health NHS Trust flatly denied the toddler’s death was a result of substandard treatment. The Daily Mail

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