Investigation launched into claims NHS 111 helpline 'put suicidal callers on hold until they hung up' The NHS has launched an “urgent” investigation into allegations that suicidal patients calling 111 are being left on hold until they hang up.
Staff at the health service’s non-emergency hotline were allegedly found asleep on duty, claimed a reporter for The Sun who went undercover at the NHS 111 call centre at St Charles Hospital in Ladbroke Grove, west London.
The newspaper reported an alleged conversation with one of the call handlers about how they dealt with suicidal patients.
According to The Sun, a handler told the undercover reporter: “After a while you can’t talk to them no more, it just gets awkward.”
“She was crying and I was asking her stuff like, 'do you not really want to talk', she was like, 'no'... I put her on mute,” the reporter was allegedly told. The Independent
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Staff at the health service’s non-emergency hotline were allegedly found asleep on duty, claimed a reporter for The Sun who went undercover at the NHS 111 call centre at St Charles Hospital in Ladbroke Grove, west London.
The newspaper reported an alleged conversation with one of the call handlers about how they dealt with suicidal patients.
According to The Sun, a handler told the undercover reporter: “After a while you can’t talk to them no more, it just gets awkward.”
“She was crying and I was asking her stuff like, 'do you not really want to talk', she was like, 'no'... I put her on mute,” the reporter was allegedly told. The Independent
See also:
- NHS 111 'put suicidal callers on hold until they hung up' The Daily Telegraph
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