Patients’ champion accuses ombudsman of poor service Some patients are receiving a poor service from the ombudsman in a complaints system that is overly complex, lacking in compassion and unresponsive, according to charity the Patients Association.
The Parliamentary Health Service Ombudsman (PHSO), however, has rejected the accusations saying that it handles the vast majority of cases thoroughly and fairly, but said it always wanted to improve its service.
In a report* published today by the Patients Association, it said a significant number of patients and family members who submitted complaints to the PHSO felt that they received a poor quality service. OnMedica
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The Parliamentary Health Service Ombudsman (PHSO), however, has rejected the accusations saying that it handles the vast majority of cases thoroughly and fairly, but said it always wanted to improve its service.
In a report* published today by the Patients Association, it said a significant number of patients and family members who submitted complaints to the PHSO felt that they received a poor quality service. OnMedica
See also:
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