Ombudsmen issue report showing benefits of integrating health and social care complaints investigations Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO).
Published today (22/12/16), the report explains the work of the ombudsmen’s Joint Working Team (JWT), which was set up in 2015 to investigate the most complex joint health and social care complaints. During its first year the team carried out 180 investigations. It discovered that many of the problems experienced have been caused by the complex way in which health and social care is provided at a local level.
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Published today (22/12/16), the report explains the work of the ombudsmen’s Joint Working Team (JWT), which was set up in 2015 to investigate the most complex joint health and social care complaints. During its first year the team carried out 180 investigations. It discovered that many of the problems experienced have been caused by the complex way in which health and social care is provided at a local level.
See also:
- Working together to investigate health and social care complaints: Focus report: learning lessons from complaints (download) Local Government Ombudsman and Parliamentary and Health Service Ombudsman
- Social care crisis means woman dying from cancer is refused pain relief The Daily Mail
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