Ambulances referred by NHS 111 service deliberately delayed under secret trust policy, inquiry finds

Ambulances referred by NHS 111 service deliberately delayed under secret trust policy, inquiry finds Ambulances dispatched after people called the NHS 111 helpline were deliberately delayed under a secret policy authorised by a senior health service executive, a leaked report seen by The Daily Telegraph reveals.

Up to 20,000 patients were subject to deliberate delays under the covert operation, which forced high-risk cases in the South East to automatically wait up to twice as long if their call was referred from the helpline.

See also:

• Our response to Daily Mail story about 111 service Care Quality Commission