Rules of engagement: lessons from PANORAMA

Rules of engagement: lessons from PANORAMA The PANORAMA Panel was a patient engagement project where, over the course of two years, 31 panelists from across Ontario met to share their lived experiences and insights as patients and family caregivers on a range of issues related to improving people’s healthcare experience. This report outlines key moments in the engagement process that require extra thought and preparation. These recommendations aim to ensure that patient engagement initiatives deliver results for organizations, and also make participants feel valued and respected in the process. The Change Foundation