Monday 29 June 2015

NHS staff told to say 'I am sorry' to patients for medical blunders

NHS staff told to say 'I am sorry' to patients for medical blunders New guidance says doctors, nurses and midwives must now offer prompt apology and explanation to those injured by mistakes during treatment

Doctors, nurses and midwives will have to offer patients face-to-face apologies and say they are personally sorry about medical blunders under tough new rules designed to make the NHS more honest.

The 920,000 members of those three professions must now offer a prompt and heartfelt apology and explanation to the patient when things go wrong under new guidance being published on Monday. Continue reading... The Guardian

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