Hospital complaints handling This chart contains data from Freedom of Information requests into hospital complaints handling procedures. It shows that more than a third of hospitals across England are turning away concerned citizens wishing to report incidents of poor care that they have witnessed. Of 123 respondants, only 30 trusts reported having investigated patient complaints and were able to provide details of how many cases they have had over the last three years. Healthwatch England
See also:
- One in three hospitals do nothing when visitors complain The Daily Telegraph
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