Parliamentary Health Service Ombudsman: the 'people's' ombudsman - how it failed us This report highlights concerns about the way in which patient complaints are handled by the Parliamentary and Health Service Ombudsman. Using examples of patients' experiences, it outlines the failings in the efficacy and speed of the complaints handling process. Finally, it recommends that the House of Commons Public Administration Select Committee and government reform complaints handling within the NHS and the Parliamentary and Health Service Ombudsman. The Patients Association
See also:
- NHS ombudsman 'failing families' BBC News
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