Handling Complaints with a Compassionate Human Touch The NHS complaints system still exposes many patients to a grueling and unsatisfactory process, despite numerous high level calls for reforms, a new report warns.
A survey of more than 1,200 patients found high levels of dissatisfaction with the complaints process with patients frequently encountering unhelpful and defensive staff, complicated procedures to negotiate and sometimes dishonest replies. The Patients Association
See also:
A survey of more than 1,200 patients found high levels of dissatisfaction with the complaints process with patients frequently encountering unhelpful and defensive staff, complicated procedures to negotiate and sometimes dishonest replies. The Patients Association
See also:
- Press release The Patients Association
- New complaints charter The Patients Association
- Reporting and investigations – a new way ahead for patient safety? Health Foundation
- Patients fear being victimised when they complain to NHS Daily Mail
- How the NHS should listen and act on patient complaints The Guardian
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