Telephone triage is helping to ease pressure on ambulance services About a quarter of people who dial 999 will now be given the 'hear and treat' service, rather than sent an ambulance.
From the headlines that followed publication of the National Ambulance Survey results this month, you might have thought the service was in serious danger. Critics were quick to criticise ambulance trusts for the growing number of people who only receive triage and treatment over the phone. Headlines claimed many people do not receive an ambulance when they dial 999. What the headlines failed to mention, however, were the actual survey results.
Results demonstrate that telephone triage and advice is working for patients, and this is a cause for celebration rather than concern. Continue reading... The Guardian
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