The future is here: improving urgent care for frail older people

The future is here: improving urgent care for frail older people: The challenges facing urgent care services are rehearsed on a daily basis on local and national news. Too often our immediate response to hearing these problems is to ask for more – more A&E capacity, more staff, more information on what our choices are. But looking at services from the flow perspective, can lead to thinking about these problems differently, says Jo Bibby. The Health Foundation