Complaint handing in NHS Trusts:
This report shows substantial variations in the way in which hospitals display information about how to make a complaint. It also suggests that support to patients is incomplete and unclear, that 35% of staff cite insufficient training in complaints handling as an issue. Key recommendations from the report include: accessible information on how to make a complaint on trusts' websites, as well as on leaflets and posters throughout NHS hospital ward. Complaints should be regarded as a learning opportunity in order to avoid creating a culture of blame.
CASH News
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