The state of care in urgent primary care services: findings from CQC’s programme of comprehensive inspections in England

The state of care in urgent primary care services: findings from CQC’s programme of comprehensive inspections in England This report finds that urgent care centres, NHS 111 services and GP out-of-hours services play a vital role in England’s healthcare system. It highlights that effective urgent primary care benefits not only patients but the wider healthcare system, by easing pressure on other services. It finds that while the majority of care is rated good or outstanding, voluntary sector groups have raised concerns that there is a lack of public information about which services to contact and when, and that people require guidance to overcome an historic reliance on accident and emergency. Care Quality Commission