MPs lament NHS and Government complaints body’s “lack of ambition” to return to pre-pandemic service delivery levels The Public Administration and Constitutional Affairs Committee has today published its report on the performance of the Parliamentary and Health Service Ombudsman (PHSO) from 2021-22.
The Committee raises concerns with the PHSO continuing its policy of not considering less serious health complaints, introduced to reduce the backlog of cases resulting from the Covid-19 pandemic.
Despite successfully reducing caseload levels, MPs do not see the policy as an “appropriate long-term solution”. MPs note it is “regrettable” that the organisation makes no reference in its recent corporate strategy for 2022-25 to how it will cope with the ongoing impacts of Covid-19 and high levels of cases.
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