Mental health: NHS crisis lines failing to answer suicide calls

Mental health: NHS crisis lines failing to answer suicide calls Suicidal patients in England are being put at risk of serious harm, with one in five calls to NHS helplines going unanswered, BBC research shows.

One caller said after repeatedly trying to get through, staff eventually told her to "think happy thoughts".

Coroners have expressed fears over how patients are assessed. One man who died told staff he wanted to end his life, but was not referred for support.

NHS England said crisis lines had seen "record demand". BBC News