Access to and delivery of general practice services: a study of patients at practices using digital and online tools

Access to and delivery of general practice services: a study of patients at practices using digital and online tools This briefing examined data from 146 GP practices in England using the askmyGP online consultation system between 1 March 2019 and 30 September 2021. The analysis found that that ten per cent of patient care requests made to GP practices indicate a preference for a face-to-face consultation. Recently, the increasing use of online consultations systems such as askmyGP caused concern about the risk of digital tools creating inequalities by making it difficult for some patients to access care. However, the analysis shows that patients often choose remote over face-to-face consultations and that GP practices can mitigate the risk of digital exclusion via a blended approach. The Health Foundation