Patient experience before the omicron wave: the storm before the storm

Patient experience before the omicron wave: the storm before the storm This report, based on a survey of more than 1,000 UK patients conducted over a month just before Christmas 2021, finds the disruption to health and care services caused by the pandemic is profound and long-term. The survey found: two out of three patients lack confidence that the health and care system will be able to deliver high quality care and treatment consistently after the pandemic; more than half had not been kept informed about what was happening with their care; one in four did not feel they had been treated with respect and another one in four reported not being listened to; half had not been able to access the services they needed; and half had struggled to get GP appointments. Patients Association