Patient experience of NHS and social care services

Patient experience of NHS and social care services In our latest update we look at trends in patients’ experiences of NHS and social care services. 

Patient experience is a key element of quality, along with safety and clinical effectiveness. The NHS Constitution pledges to encourage patients to give feedback on their experience and use this to improve services. One of the ways that people can feed back is through national patient surveys. Information from these surveys enables us to understand what service users think about their care and treatment, and to track the quality of care over time. Nuffield Trust