Nowhere else to turn: exploring high intensity use of accident and emergency services

Nowhere else to turn: exploring high intensity use of accident and emergency services People who frequently attend accident and emergency (A&E) a make up less than one per cent of the population, but account for a significant proportion of all A&E attendances, ambulance journeys and hospital admissions. It is estimated they cost the NHS at least £2.5bn per year. This report explores the profile and experiences of people who frequently attend A&E and considers what needs to be done to ensure that more people can be supported in the community, before they reach a crisis that leads to the door of the emergency department. It shows the clear link between high intensity use and wider inequalities. British Red Cross