It’s embarrassing to tell a patient being discharged from hospital that they can’t be seen for months. To assure them you will check with the clinic booking team, when you know there is no capacity. It’s demoralising to work long hours in A&E only to have more people waiting for treatment than when you started your shift. To know so much of your work in the emergency room would be unnecessary if outpatient services were not stretched beyond their limits. The Guardian
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