Whole system quality: a unified approach to building responsive, resilient health care systems

Whole system quality: a unified approach to building responsive, resilient health care systems This paper describes a more holistic approach to quality management. Through a process of rigorous learning, health care organizations can design resilient and responsive management systems to continuously deliver services that reliably and sustainably meet the evolving needs of patients, populations, and communities — in times of both stability and crisis. Free registration is required to access this paper. Institute for Healthcare Improvement