Locked out: digitally excluded people’s experiences of remote GP appointments

Locked out: digitally excluded people’s experiences of remote GP appointments This report investigates the barriers to accessing digital and remote care, drawing on the experiences of people who experienced digital exclusion during the pandemic. This included older people, people with disabilities, and people with limited English. It finds that people can be digitally excluded for various reasons including digital skill level, affordability of technology, disabilities, or language barriers. The report suggests the need for a programme of investment in digital literacy and online access while emphasising the importance of maintaining face-to-face methods to ensure no one falls through the gaps. Healthwatch England