A critical juncture for public services: lessons from COVID-19

A critical juncture for public services: lessons from COVID-19 This report discusses lessons to be learned from the pandemic and recommends a number of principles to transform public service delivery. It finds that decisions were made much more quickly and concludes that many public service providers and councils developed “remarkable innovations” to meet the Covid-19 challenge. However the Committee raise concerns about public service provision during the pandemic for Black, Asian and Minority Ethnic and Gypsy, Roma and Traveller people, homeless people, and people with complex needs. House of Lords Public Services Committee