Improving behavioral health care in the emergency department and upstream

Improving behavioral health care in the emergency department and upstream This paper provides actionable guidance for hospital emergency departments and their community partners to create a compassionate, seamless, and effective system of care that is respectful of and works with patients with mental health conditions and substance use disorders who present to the emergency department. The paper includes: a framework for a better system of care that comprises four key components: processes, provider culture, patients, and partnerships; high-leverage changes and specific change ideas; suggested measures; practical tips and examples; and resources and tools. Free registration is required to access the document. Institute for Healthcare Improvement