Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success Setbacks and outright failures are inherent to innovation and provide an
opportunity for health care leaders to learn as they design new care
models that improve health outcomes while reducing costs and unnecessary
service use.
When designing new care models, leaders should strive to understand
which patients fail to benefit and consider changing staff to better
meet patients’ needs. They should seek to identify which elements of
their models are most essential and find common ground with health care
payers on how to measure and reward success. The Commonwealth Fund
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