What do patients really think about NHS staff?

What do patients really think about NHS staff? What do patients really think of the NHS – and those who work for it? As language experts, that was the question my colleague Gavin Brookes and I set out to answer when NHS England tasked us with making sense of comments patients leave online. It was no easy task – we collected a total of 228,000 comments from the NHS Choices website, coming in at a huge 29 million words. Our findings have now been published in the BMJ and as a book. The Independent