GP premises: the patient perspective Poor confidentiality at reception desks, issues with access for disabled people and dated waiting rooms are some of the biggest problems highlighted by patients in a new report published by the Patients Association of people’s views of their local GP surgery’s buildings.
The report has found that patients are concerned about various internal and external aspects of their local GP practice premises. The report outlines patients’ views based on an online survey and four focus groups aiming to establish the importance of the physical environment in shaping people’s experiences of primary care.
Confidentiality emerged as a key issue raised by patients, particularly the risk of being overheard at the reception desk or when telephoning practices. Of the 720 respondents to the survey and focus groups, 58% (404 of 692 respondents to this question) said that there was not enough space at the practice to allow reasonable privacy. The Patients Association
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The report has found that patients are concerned about various internal and external aspects of their local GP practice premises. The report outlines patients’ views based on an online survey and four focus groups aiming to establish the importance of the physical environment in shaping people’s experiences of primary care.
Confidentiality emerged as a key issue raised by patients, particularly the risk of being overheard at the reception desk or when telephoning practices. Of the 720 respondents to the survey and focus groups, 58% (404 of 692 respondents to this question) said that there was not enough space at the practice to allow reasonable privacy. The Patients Association
See also:
- Patients forced to whisper to GPs because walls are too thin The Daily Telegraph
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